In general, an item can only be returned or exchanged if it meets the following conditions:
- The item has not been used and in their original and undamaged packaging
- Less than 14 days have passed since you received or acquired the item
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If all these conditions are met, we will refund the cost of your purchase.
Shipping cost will not be refunded and If you received a free shipping you will be subject to a $15.00 shipping fee (for shipping within Canada). Customer is responsible for the cost of the return shipment.
We reserve the right to cancel any order.
SHOE + SHOE believes in protecting our environment. We mainly use recycled cardboards and paper packing to ship our products.
If you have any questions, please contact us via firstname.lastname@example.org.