Refund policy

In general, an item can only be returned or exchanged if it meets the following conditions:

The item has not been used and in its original and undamaged packaging

Less than 14 days have passed since you received or acquired the item
You’ll also need the receipt or proof of purchase (your order number).

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

If all these conditions are met, we will refund the cost of your purchase.

Shipping cost will not be refunded and If you received free shipping you will be subject to a $15.00 shipping fee (for shipping within Canada). The customer is responsible for the cost of the return shipment.

Product exchanges are currently not possible. If the customer wants to exchange a product, the product must be returned and the customer must place a new order. The price of the returned product will be refunded in accordance with the payment method.

We reserve the right to cancel any order. If you have any questions, please contact us via info@shoeplusshoekids.com.